Refund policy

Effective Date: 9 January 2026

Thank you for choosing Madison Ad Studio. We specialize in providing high-quality digital ad templates designed to help businesses grow faster and smarter. Please read our Return & Refund Policy carefully before making a purchase.

Digital Products – No Physical Delivery

All products sold on our website are digital ad templates delivered electronically. Once the purchase is completed, you will receive instant access to the files or resources.

No Returns

Due to the nature of digital products, we do not accept returns once the product has been delivered or accessed. Digital files cannot be “returned” in the traditional sense.

Refund Eligibility

Refunds are only considered under the following circumstances:

  • You were charged twice for the same product

  • The product file is corrupted or inaccessible, and our support team is unable to resolve the issue

  • You received a completely wrong product that does not match the purchase description

Refund requests will not be accepted for:

  • Change of mind after purchase

  • Lack of results, performance, or conversions from ad templates

  • Incompatibility with third-party software, tools, or platforms

  • Failure to use or download the product after purchase

Requesting a Refund

If you believe your case meets the refund criteria, please contact us within 7 days of purchase at:

📧 help@madisonadstudio

Include the following details in your email:

  • Order number

  • Date of purchase

  • Clear explanation of the issue

Our team will review your request and respond within 3–5 business days.

Chargebacks & Disputes

Initiating a chargeback without contacting us first may result in account suspension and loss of access to purchased products. We encourage you to reach out to our support team so we can resolve the issue quickly and fairly.

Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.